February 2012
I purchased my land several years ago with the intention of building on it straight away. I originally signed with another builder, and after many years of ‘hidden costs’, incorrect information, and their now obvious poor knowledge of local building regulations; plans were never approved in 2 years after many submissions.
I ended the contract with this builder and was back to step one, trying to find a builder.
I took a walk through Rawson’s display home in Springbank rise and was impressed! I was greeted with a friendly smile and great book with all Rawson home designs – loved it!
Then there was Mal; what a wealth of knowledge and great smile! He was able to answer all my questions and inform me on Rawson’s processes and inclusions. Mal was also able to modify one of Rawson’s designed to fit my block – for a sales man he showed a greater knowledge of building regulations and codes that the first builder.
The tender was drawn up super quick.??My file was handed to Fran who helped me finalise the plans and contract. Fran is amazing; she is very organised and efficient and made me feel at ease about the entire process. Fran explained and reassured me through out every step; she was very aware of my previous experience and made every effort to ensure there were no issues. Every time I corresponded with Fran she responded straight away and knew exactly where my file was up to. It was Fran who turned the process of building my first home from a very stressful disaster to the most enjoyable time in my life.
The time had come to start building, David was my site manager and thank goodness he was. The week before ground was to be broken truckloads of illegally dumped rocks and dirt showed up on my block. If it wasn’t for David I would have been severely out of pocket. David was kind enough to go out of his way to organise for half the dumped dirt to be removed free of charge and quickly sorted the removal of the remaining dirt so building could commence. From then on everything progressed very fast and smoothly. After 6 months, keeping in mind the Christmas shut down period happened to fall half way through the build; my home was complete.
The walk through before hand over with David proved he was very through; my home was covered in yellow stickers that indicated touch ups were required. Within a week 99.9% of touch ups were finalised and handover completed, David even turn on the hot water system for me. David’s assistance didn’t end there. I did not contract Rawson to do any landscaping, however after a week’s worth of rain my backyard started to flood. I contacted David and he was on my doorstep within 30 mins. David helped me with drainage of the excess water and reassured me that my new home would not flood – and it hasn’t.
The entire process with Rawson has been one of great delight and from start to finish took less than 12 months. I am VERY happy with the end result and will highly recommend Rawson to anyone looking to build, and have done so.
I cannot give enough thanks to everyone at Rawson Homes.
Kind Regards
Kym Thayer
15/35 Casey ACT